The Effect Of The Psychological Work Environment On The Performance Of Employees With Work Stress As A Variable Intervening
Sales Division Employee At PT. Good Sale Tech
Keywords:
Psychological Work Environment, Employee Performance, Work StressAbstract
The work environment is an organizational element as a social system that has a strong influence on the formation of individual interests in the organization and affects organizational achievement. The work environment itself consists of a physical and non-physical work environment that is inherent in employees, so that it cannot be separated from efforts for employee performance and avoiding employee work stress. The purpose of the study was to determine the influence of the psychological work environment on employee performance, with work stress as an intervening variable, in Sales Division Employees at PT. Good Sale Tech. This study uses a quantitative approach with a survey method. The results of the study showed that the work environment had a positive and significant effect on employee performance, the work environment had a positive and significant effect on employee work stress, and the work environment had a significant positive effect on employee performance and work stress. Work stress can mediate the relationship between the psychological work environment and performance, where stress arises due to a high workload and affects employee performance in a decreasing manner.
References
Agus, R., & Marpaung, A. (2023). The influence of the work environment on employee performance. Journal of Management and Business.
Ahmad, A., et al. (2022). Perceptions of organizational fairness and its relationship to work stress. Journal of Applied Psychology.
Ahdiat, A. (2024). Work stress trends in Southeast Asia in 2023. Katadata.
Alqorrib, M. L., et al. (2023). Analysis of the work environment and performance in the cosmetics industry. Journal of Management Research.
Amiq, I. (2025). The role of occupational stress mediation in the relationship between the work environment and performance. Journal of Management Science.
Bakker, A. B., & Demerouti, E. (2022). The Job Demands-Resources theory: State of the art. Journal of Managerial Psychology.
Bakker, A. B., et al. (2023). Job resources as predictors of performance through strain reduction. Journal of Vocational Behavior.
Berdi, A., & Narimawati, U. (2022). The impact of work fatigue on human error in the workplace. Journal of Industrial Psychology.
Bernardin, H. J., & Russell, J. E. (1993). Human Resource Management: An Experiential Approach. McGraw-Hill.
Bapadal, M. R., Uripan, K. I., Sutomo, Soleha, S. N., & Zainuddin, A. (2026). The effect of the psychological work environment on the performance of employees with work stress as an intervening variable (Employees of the Sales Division at PT. Good Sale Tech). Artha Bodhi Iswara College of Economics.
Dipoatmodjo, T. S. P. (2024). The Impact of Organizational Behavior on Member Performance in the Sociology Education Student Association at Makassar State University. International Journal of Humanity Advance, Business & Sciences (IJHABS), 2(2), 141–148. https://doi.org/10.59971/ijhabs.v2i2.315
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (1996). Organizations: Behavior, Structure, Processes. Irwin.
Glisson, C., & Durick, M. (1988). Predictors of job satisfaction and organizational commitment in human service organizations. Administrative Science Quarterly.
Harms, P. D., et al. (2021). Leadership and stress: A meta-analytic review. The Leadership Quarterly.
Holbeche, L. (2022). The Strategic Human Resource Management. Routledge.
Karatepe, O. M., et al. (2021). The effects of coworker support on self-efficacy and resilience of sales staff. Journal of Retailing and Consumer Services.
Kasmir. (2019). Human Resource Management (Theory and Practice). Rajawali Press.
Khairinnisai K, S., Ruma, Z., Akbar, A., Sahabuddin, R., & Amalia Hamka, R. (2023). The Effect of Training and Motivation on Employee Performance at PT Astra Graphia Tbk. Makassar Branch. International Journal of Humanity Advance, Business & Sciences (IJHABS), 1(3), 175–184. https://doi.org/10.59971/ijhabs.v1i3.108
Kim, M., & Beehr, T. A. (2022). Empowering leadership and individual performance. Journal of Occupational Health Psychology.
Kundi, Y. M., & Badar, K. (2021). Interplay between job resources, work stress, and employee performance. Personnel Review.
Kundi, Y. M., et al. (2021). Role ambiguity and its impact on employee well-being. International Journal of Stress Management.
Kuncoroyekti, R., & Yuniawan, A. (2024). The influence of a harmonious work environment on the optimization of employee tasks. Journal of Management Studies.
Lee, Y., et al. (2022). Longitudinal study on chronic stress and turnover intention. Journal of Business Research.
LePine, J. A., et al. (2022). Challenge and hindrance stress: A meta-analytic test of their differential relationships with job performance. Academy of Management Journal.
Lesener, T., et al. (2022). Job resources and their protective mechanisms against distress. Work & Stress.
Mangkunegara, A. P. (2017). Corporate Human Resource Management. Teenager Rosdakarya.
Mathis, R. L., & Jackson, J. H. (2006). Human Resource Management. Thomson South-Western.
Miao, C., et al. (2021). Perceived organizational support and its impact on performance. Journal of Business and Psychology.
Molino, M., et al. (2021). Work stress as a mediator between job resources and sales performance. Frontiers in Psychology.
Musa, C. I. (2024). The Effect of Work Stress on Marketing Employee Performance: Study at PT. Bumi Aksara. International Journal of Humanity Advance, Business & Sciences (IJHABS), 2(1), 87–94. https://doi.org/10.59971/ijhabs.v2i1.328
Nielsen, K., et al. (2021). Supportive leadership and psychological safety. Work & Stress.
Ramdhan, M., et al. (2023). Work environment and psychological needs of employees. Journal of Human Resource Management.
Rivai, V., & Sagala, E. J. (2021). Human Resource Management for Companies. RajaGrafindo Persada.
Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson Education.
Sadya, S. (2022). A survey of work stress levels in Southeast Asia. DataIndonesia.id.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology.
Selye, H. (1974). Stress Without Distress. J.B. Lippincott Co.
Sonnentag, S., et al. (2023). Role clarity and work effectiveness. Journal of Applied Psychology.
Tummers, L. G., & Bakker, A. B. (2021). Leadership and Job Demands-Resources theory. Public Administration Review.
Vanchapo, A. R. (2021). Workload and Work Stress. Publisher Qiara Media.
Widyaningrum, M. E., & Wuryaningsih, S. (2021). Indicators of employee performance measurement in a team. Journal of Economics and Business.
Yu, J., et al. (2023). The impact of distress on decision making and job energy. Journal of Occupational Psychology.
Zhang, Y., et al. (2021). Emotional exhaustion and burnout in high-target occupations. Journal of Vocational Behavior.
