The Effect of Talent Management, Work Motivation, and Training on Employee Productivity in Service Organizations
Keywords:
Talent Management, Work Motivation, Training, Employee Productivity, Service OrganizationsAbstract
Employee productivity is a critical determinant of organizational success in service-based industries, where performance outcomes are highly dependent on human capital effectiveness. This study aims to examine the effect of talent management, work motivation, and training on employee productivity in service organizations. A quantitative explanatory research design was employed, and data were collected from 200 employees working in various service sectors using a structured questionnaire. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to evaluate both the measurement and structural models. The results indicate that talent management, work motivation, and training each have a significant positive effect on employee productivity, with training demonstrating the strongest influence. The model explains a substantial proportion of variance in employee productivity, highlighting the importance of integrated human resource management practices. These findings suggest that service organizations should prioritize strategic talent management, enhance employee motivation, and invest in continuous training programs to improve productivity and sustain competitive advantage. This study contributes to the human resource management literature by providing empirical evidence on the combined influence of strategic and psychological factors on employee productivity in service contexts.
Downloads
References
Ay, F. A., Kocak, A., & Ulutas, M. (2025). The relationship between work motivation and productivity: A bibliometric analysis of articles from 1953 to 2024. Human Systems Management, 44(2), 1–18. https://doi.org/10.3233/HSM-240020
Dao, T. H. A. (2025). Digital workforce training, employee motivation, job performance, and adaptability. SAGE Open, 15(1), 1–14. https://doi.org/10.1177/21582440251395698
Islam, N. (2025). Talent management practices: Impact on organizational performance in relevance to employee motivation in the service sector. Cuadernos de Administración, 41(81), 1–15. https://doi.org/10.25100/cdea.v41i81.13201
Kurniawan, A. W., Rauf, D. I., & Arif, H. M. (2023). Efforts To Improve Performance In Managing Regional Finance Through Human Resources, Organizational Culture And Organizational Commitment. Journal Management & Economics Review (JUMPER), 1(1), 33–38. https://doi.org/10.59971/jumper.v1i1.26
Mabila, D., Jannah, T. E. R., & Annas, Y. A. (2024). Pelatihan sumber daya manusia terhadap produktivitas kinerja karyawan. SENTRI: Jurnal Riset Ilmiah, 3(7), 3469–3479.
Namaziandost, E., & Meng, L. (2024). The effect of training and work motivation on employee performance: Empirical evidence from Southeast Sulawesi. Journal of Business Management and Economic Development, 3(1), 45–58.
Nur Atyas, Z. S., Azwardi, A., Cahyadi, A. A., & Zunaidah, Z. (2026). The influence of training, work experience, and work motivation on employee performance at Radio Republik Indonesia Palembang. International Journal of Economics, Accounting and Management, 2(5), 495–505.
Sahabuddin, R., Arif, H. M., Nuralisa, Natasya, P. A., & Aswat, M. N. (2024). Studi Pengaruh Keterampilan Manajemen Keuangan Terhadap Kesuksesan Usaha Mahasiswa: Menggali Peran Motivasi Berwirausah. Journal Management & Economics Review (JUMPER), 2(2), 53–62. https://doi.org/10.59971/jumper.v2i2.287
Sjarifudin, D., Tambunan, E. B. M., Haekal, J., & Saepudin, T. H. (2025). The effect of talent management and work motivation on employee performance: A systematic literature review. Global International Journal of Economics and Administration, 5(1), 22–35.
Tahir, A. M. S. (2025). The influence of talent management practices, training, and job satisfaction on employee performance: The mediating role of employee engagement. Formosa Journal of Science and Technology, 2(2), 633–644. https://doi.org/10.55927/fjst.v2i2.2950
Tran, N. T., & Truong, M. D. (2024). Strategic talent management and organizational performance: The mediating role of employee productivity. Sustainability, 16(4), 2371. https://doi.org/10.3390/su16042371
Yodan, Y., & Saputra, B. W. (2025). The impact of talent management dimensions on employee performance in four-star hotels. Jurnal Ilmiah Manajemen Kesatuan, 13(1), 89–102.
