The Role of Green Financial Literacy, Sustainable Awareness, Green Banking Products, and Regulatory Support in Shaping Consumer Adoption of Sustainable Finance Services

https://doi.org/10.59971/jumper.v3i8.864

Authors

  • Helda Marlin Ala Universitas Krister Artha Wacana, Indonesia
  • Nitaniel Hendrik Universitas Krister Artha Wacana, Indonesia
  • Mesri Welhelmina Nisriani Manafe Universitas Krister Artha Wacana, Indonesia

Keywords:

Strategic Agility, Organizational Resilience, Business Continuity, Dynamic Capabilities, Adaptive Strategy, Organizational Performance, Uncertainty Management

Abstract

This study investigates the role of green financial literacy, sustainable awareness, green banking products, and regulatory support in shaping consumer adoption of sustainable finance services. With increasing global emphasis on environmental sustainability, understanding the factors influencing consumer engagement with green financial products is essential for promoting responsible financial behavior. Using a quantitative approach, data were collected from 250 consumers via structured questionnaires and analyzed using Structural Equation Modeling (SEM). The results indicate that all four factors significantly and positively influence adoption behavior, with green financial literacy having the strongest effect, followed by sustainable awareness, green banking products, and regulatory support. These findings highlight the need for a holistic strategy that integrates knowledge enhancement, awareness programs, accessible product offerings, and robust regulatory frameworks to foster sustainable financial practices. The study provides theoretical contributions by linking financial literacy, environmental awareness, product innovation, and institutional support to adoption behavior, and practical implications for policymakers, financial institutions, and educators in advancing sustainable finance markets.

Downloads

Download data is not yet available.

References

Ajzen, I. (1991). The Theory of planned behavior. Organizational Behavior and Human Decision Processes.

Bouma, J. J., Jeucken, M., & Klinkers, L. (2017). Sustainable banking: The greening of finance. Routledge.

Chauhan, N., Mohan, R., Honnali, P., Gokilavani, S., & Biradar, M. (2025). To Study the Impact of Government Subsidies, Financial Literacy, and Policy Awareness in Consumer Adoption of Green Finance with the Mediating Effect of Perceived Financial Benefits—SEM Analysis. In Sustainable Digital Technology and Ethics in an Ever-Changing Environment: Volume 2 (pp. 119–132). Springer.

Desai, J., & Prajapati, M. S. J. (2024). GREEN BANKING AND SUSTAINABLE FINANCE: GLOBAL TRENDS, INDIAN PRACTICES, AND FUTURE PROSPECTS.

Ellahi, A., Jillani, H., & Zahid, H. (2023). Customer awareness on Green banking practices. Journal of Sustainable Finance & Investment, 13(3), 1377–1393.

Hettige, S., Mudalige, N., & Kavinda, C. (2024). Unravelling the influential factors shaping the adoption of Green Financing: Evidence from Banking Institutions in Sri Lanka.

Hidayat-ur-Rehman, I. (2025). The role of financial literacy in enhancing firm’s sustainable performance through Fintech adoption: a moderated mediation analysis. International Journal of Innovation Science, 17(4), 754–785.

Hidayat-ur-Rehman, I., & Hossain, M. N. (2025). The impacts of Fintech adoption, green finance and competitiveness on banks’ sustainable performance: digital transformation as moderator. Asia-Pacific Journal of Business Administration, 17(4), 987–1020.

Huong, T. M. (2024). Research on consumer awareness and attitudes towards green financial products in Vietnam. VNU University of Economics and Business, 4(6), 73.

Hussain, S., Rasheed, A., & Rehman, S. ur. (2024). Driving sustainable growth: exploring the link between financial innovation, green finance and sustainability performance: banking evidence. Kybernetes, 53(11), 4678–4696.

Jain, A., Behera, B., & Kochhar, K. (2025). Factors affecting customers’ adoption of green banking: an interpretive structural modeling approach. Qualitative Research in Financial Markets.

Johri, A., & Singh, R. K. (2024). Role of green finance instruments and stakeholders on the sustainable finance and moderated by technology integration. Environment, Development and Sustainability, 1–29.

Khan, A., Laeeque, S. H., Malik, H. A., & Khalid, M. H. (2025). Advancing Green Banking Awareness in an Emerging Economy: Extending the GBCS with Green Satisfaction and Trust‑Driven Loyalty. Journal of Asian Development Studies, 14(3), 1240–1256.

Makorere, R. (2025). The influence of awareness, social influence, and environmental factors on green banking services adoption among university students in Tanzania. African Quarterly Social Science Review, 2(3), 415–424.

Mei, H., Bodog, S.-A., & Badulescu, D. (2024). Artificial intelligence adoption in sustainable banking services: the critical role of technological literacy. Sustainability, 16(20), 8934.

Obadire, A. M., & Moyo, V. (2024). Exploring the dynamics of green banking and finance: A literature review. The Palgrave Handbook of Green Finance for Sustainable Development, 723–756.

Park, H., & Kim, J. D. (2020). Transition towards green banking: role of financial regulators and financial institutions. Asian Journal of Sustainability and Social Responsibility, 5(1), 1–25.

Serdarušić, H., Pancić, M., & Zavišić, Ž. (2024). Green finance and Fintech adoption services among Croatian online users: how digital transformation and digital awareness increase banking sustainability. Economies, 12(3), 54.

Sharma, R., Vasishta, P., & Singla, A. (2025). Impact of green banking awareness on green FinTech adoption: a way towards profitable and sustainable practices. Managerial Finance, 51(3), 377–394.

Shokeen, M. (2025). Strengthening the Financial Ecosystem for Green Savings: Pathways Toward Sustainable Economic Transformation.

Upadhyaya, P., & Zope, D. (n.d.). The Impact of Financial Literacy on Consumer behaviour in Green Finance Products. INTERNATIONAL MANAGEMENT PERSPECTIVE CONFERENCE, 333.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 425–478.

Published

2026-02-02

How to Cite

Ala, H. M., Hendrik, N., & Manafe, M. W. N. (2026). The Role of Green Financial Literacy, Sustainable Awareness, Green Banking Products, and Regulatory Support in Shaping Consumer Adoption of Sustainable Finance Services. Journal Management & Economics Review (JUMPER), 3(8), 479–490. https://doi.org/10.59971/jumper.v3i8.864

Issue

Section

Articles