The Effect Of Work Environment, Personal Characteristics, Technical Skills, And Experience On The Performance Of Contract Employees at PT. Telkom Akses Lampung
Keywords:
Work Environment, Personal Characteristics, Technical Skills, Work Experience, Employee Performance, SmartPLSAbstract
This study aims to evaluate the effect of Work Environment, Personal Characteristics, Technical Skills, and Work Experience on the job performance of contract technicians at PT. Telkom Akses Lampung. The urgency of this research is based on the need to optimize technical human resources in order to ensure the stability of telecommunication services. The population of this study consisted of 120 contract employees, with the sampling technique using accidental sampling, where respondents were selected based on their availability and suitability as research subjects. This study employed a quantitative approach with Structural Equation Modeling (SEM) analysis using SmartPLS software. The results show that Personal Characteristics, Technical Skills, and Work Experience have a positive and significant effect on employee performance. In contrast, the Work Environment was found to have no significant effect on technician performance in this research model. These findings indicate that individual competence and work experience are the main determinants of field technician performance. In conclusion, improving human resource quality through strengthening skills and work experience is more critical than improving the work environment in this context. The results of this study are expected to provide valuable input for company management in enhancing technician performance.
Downloads
References
Aning, S., Hartono, S., & Wijianto. (2026). The Effect of Leadership, Compensation, and Work Environment on Employee Work Spirit : Study at CV. Subur Makmur, Japan Village, Babadan District, Ponorogo. Journal Management & Economics Review (JUMPER), 3(10), 597–608. https://doi.org/10.59971/jumper.v3i10.967
Anita, Pratama, R. H., Pratama, M. I., & Alfredo, H. K. (2024). Overcoming Quarter Life Crisis and Increasing Self-Potential Through Self-Healing Methods. 2(2), 270–275.
Anita, H. K. A., Pratama, M. I., & Malahayati, U. (2024). Should Investors Choose ESG ? Empirical Evidence Of The Shiller P / E Ratio. 4(10), 8540–8550.
Anita, Pratama, M. I., & Alfredo, H. K. (2024). The Sharia Financial Literacy Movement Educates the Public in Understanding Financial Products. 4(1), 1254–1261.
Arif, H. M., & Windarsari, W. R. (2026). Between Algorithm and Adat: How Bugis-Makassar MSMEs Negotiate AI Marketing Through the Lens of Siri’ na Pacce. Economics and Business Journal (ECBIS), 4(3), 897–908. https://doi.org/10.47353/ecbis.v4i3.308
Baharuddin, S. R., & Ali, A. M. T. (2025). Analysis of the Influence of Ergonomics on Occupational Health and Safety (K3) in the Information and Communication Technology Sector. Teknologi, 26(1), 10–14. https://ejournal.polindo.ac.id/index.php/ecohealth/index#Hal.7-13
Bps-statistics. (2024). Indonesia Economic Growth Quarter IV-2023. 13.
Dipoatmodjo, T. S. P., Burhanuddin, & Arif, H. M. (2026). Employee Adaptation To Artificial Intelligence In The Workplace: A Phenomenological Study In South Sulawesi Companies. Economics and Business Journal (ECBIS), 4(2), 547–564. https://doi.org/10.47353/ecbis.v4i2.379
Fatmawati, D., Nazmi, I., & Falah, N. (2025). Human Resource Performance Management Strategies to Enhance Employee Retention Through Job Satisfaction. Journal of Economics and Management, 3(1), 21–27. https://doi.org/10.70716/ecoma.v3i1.137
Febrianty, Divianto, Hidayat, R., Fatmariani, & Rohana, T. (2019). The perception on technology acceptance to the behaviors on the use of social media for marketing and its implications on the turnover of creative industry MSMEs in villages The perception on technology acceptance to the behaviors on the use of social med. IOP Conference Series: Journal of Physics: Conference Series, 1175(1), 012216. https://doi.org/10.1088/1742-6596/1175/1/012216
Febrianty, F., Annisa, M. L., Pratiwi, Y. N., & Putri, T. (2022). Training and Assistance in Business Financial Management and Utilization of SME Accounting Applications ( Training and Assistance of Business Financial Management and Utilization of SME Accounting Software). Yumary: Jurnal Pengabdian Kepada Masyarakat, 2(4), 229–237.
Febrianty, F., & Hadiwijaya, H. (2021). Effects of WFH (Work From Home) Policies, Perceived Organizational Support, Job Stress, and the Ability to Use Technology on Lecturer Performance During the New Normal. Advances in Economics, Business and Management Research, 191(AICoBPA 2020), 263–271.
Febrianty, F., Hadiwijaya, H., & Octafian, D. T. (2021). System Development Management E-School as a Students Information Media. Journal of Physics: Conference Series, 1783(1), 012026. https://doi.org/10.1088/1742-6596/1783/1/012026
Febrianty, F., Sherly, S., Wicaksono, G., Puspitasari, D., Suandi, S., Sinaga, O. S., Silitonga, H. P., Indajang, K., Suhartini, S., Kristanto, T., Putri, D. E., Supitriyani, S., & Nuraeni, Y. A. (2020). Human Resource Management: Urgency, Trends, and Scope. Widina Bhakti Persada.
Fukuzaki, T., & Iwata, N. (2022). Association between the five-factor model of personality and work engagement: a meta-analysis. Industrial Health, 60(2), 154–163. https://doi.org/10.2486/indhealth.2021-0051
Hamidha, A. N., Hasbiah, S., Ruma, Z., Tawe, A., Natsir, U. D., & Natsir, U. D. (2023). The Effect Of Work Environment And Work Spirit On Employee Performance At Pt. Nadia Baruna Jaya. Journal Management & Economics Review (JUMPER), 1(2), 75–84. Retrieved from https://malaqbipublisher.com/index.php/JUMPER/article/view/43
Heryanto, H., & Apriadi, D. (2025). The Influence of Work Environment and Work Discipline on Employee Performance. Jurnal Ekonomi, Bisnis Dan Manajemen, 4(3), 166–179. https://doi.org/10.58192/ebismen.v4i3.3691
Lia Lestari, & Mulyadin Mulyadin. (2023). The Influence of Individual Characteristics, Emotional Intelligence and Work Environment on Employee Performance at the Public Works and Spatial Planning Office (PUPR) of Bima Regency. Jurnal Manajemen Dan Bisnis Ekonomi, 1(4), 114–141. https://doi.org/10.54066/jmbe-itb.v1i4.709
Novita, L. (2024). The Role of Work Experience in Improving Lola's Employee Performance. Economics and Digital Business Review, 5(2), 839–850.
Prananta, A. W., Suyadnya, I. W., Kusumawardana, I. J., & Abidin, Z. (2026). The Role of Customer Experience, Service Quality, and Customer Satisfaction on Consumer Loyalty. Journal Management & Economics Review (JUMPER), 4(2), 821–834. https://doi.org/10.59971/jumper.v4i2.289
Riu, I. A., Radjab, I., Arif, H. M., Haeruddin, M. I. W., & Aswar, N. F. (2026). Consumer Trust In Influencer-Based Digital Marketing: A Qualitative Study Among Beauty Product Consumers In Makassar City. Economics and Business Journal (ECBIS), 4(2), 533–546. https://doi.org/10.47353/ecbis.v4i2.378
Sulistari, Sofia Susetyowati, & Mufti Digor. (2023). The Effect of Skills and Personality Characteristics on Employee Performance at PT Telkom Access Sorong. Journal Economics and Management (JECMA), 5(1), 1–13.
Telkom Indonesia. (2023). a N N U a L R E P O R T Esg Bold Moves, Boosting Sustainable Growth. http://www.telkom.co.id
Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of Employees’ Workplace Environment on Employees’ Performance: A Multi-Mediation Model. Frontiers in Public Health, 10(May). https://doi.org/10.3389/fpubh.2022.890400
