Efektivitas Kinerja Lembaga Ombudsman RI Perwakilan Sumatera Barat dalam Menangani Maladministrasi Pelayanan Publik

https://doi.org/10.59971/jimbe.v1i6.157

Authors

  • Rain Najmy Ilmu Adminitrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang
  • Hudmi Ilmu Adminitrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang
  • Rizki Syafril Universitas Negeri Padang

Keywords:

Effectiveness, Maladministration, Service

Abstract

Reports  about  maladministration in Indonesia continue to increase. This caused the government to form an institution called the Ombudsman to receive and handle maladministration problems that often occur in the government. The main problem is how effectively the Indonesian Ombudsman Representative for West Sumatra handles the problem of maladministration of public services. Data collected through qualitative descriptive methods using observation, interviews and documentation. Primary and secondary data  are  the  data  sources  used. The research results   show that the Indonesian Ombudsman Representative for West Sumatra has fulfilled the four effectiveness criteria. Thus, this institution can be considered quite effective in handling public service maladministration according to procedures and continues to try to resolve maladministration complaints according to targets even though there are shortages in staff or employees.

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Published

2024-06-26

How to Cite

Najmy, R., Hudmi, & Syafril, R. (2024). Efektivitas Kinerja Lembaga Ombudsman RI Perwakilan Sumatera Barat dalam Menangani Maladministrasi Pelayanan Publik. Jurnal Ilmu Manajemen, Bisnis Dan Ekonomi (JIMBE), 1(6), 192–198. https://doi.org/10.59971/jimbe.v1i6.157

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Articles